Terms of Use

    GENERAL TERMS

    TO PURCHASE GOODS

    1. Applicability
      1. These General Terms and Conditions apply to the sale of goods and the offering of services in the commercial network (including on the Internet) of ALETS NS EOOD with EIK 207331371 and its partners.
      2. Determining the Seller for each specific sale or service is considered “ALETS NS” EOOD, from which the Buyer purchased the goods.
        A buyer is any natural or legal person who has made a request for a product or purchased a product and accepts these general conditions.
    2. Rights and obligations of the Seller:

    1. The seller has the right:
    a/ To receive the full price of the goods.
    b/ On assistance from the Buyer when handing over the goods.
    c/ In case of insurmountable circumstances (e.g. traffic jam, natural elements, strikes, etc.) to deviate within a reasonable time from the specified time or date of delivery.

    d/ In the event of technical errors in the published information on the site, as a result of which the order cannot be fulfilled, ALETS NS EOOD has the right to refuse the fulfillment of the order and does not owe any other compensation to the Buyer, except for the refund of the amounts paid and /or deposited by Buyer for the canceled order, if any.

    2. The seller is obliged to:
    a/ To hand over the goods within the agreed delivery period and in a condition consistent with the agreement.
    b/ To provide the Buyer with the necessary documents related to the delivery of goods.

    III. Rights and obligations of the Buyer. Liability.

    1. The buyer has the right:
    a/To receive the goods within the agreed delivery period.
    b/ To refuse to accept the goods or part of them if they are not requested by him or if they do not correspond to the request.
    c/ To file a complaint in case of non-compliance with the stated.
    d/ To become familiar with the general terms and conditions. In this case, the Buyer may exercise this right only until the time of delivery of the requested goods.

    2. The buyer is obliged to:
    a/ When requesting the delivery of a product, the Buyer pays the full amount of the product.
    b/ To indicate a delivery address, as well as to personally accept the goods, providing the necessary assistance to the Seller for handing over the goods. In the event that the Buyer cannot personally accept the goods, he is obliged to notify the Seller of this and designate a third party to accept the goods.
    c/ To accept and check personally or through a third party the quantity and quality of the goods, certifying this with his signature on the acceptance-handover protocol or goods receipt (bill or invoice). To check the glass parts and elements in front of an employee of the company, upon receipt of the goods.
    d/ After the expiration of 10 /ten/ days from the date on which the Buyer was supposed to receive the goods and the same was not accepted by him due to his fault, the same owes a penalty for storing the goods, in the amount of 10%.

    e/ At the moment of acceptance of the goods, if the buyer has found that there are damages on the outer packaging of the goods, he is obliged to fill out a finding report in which he mentions his objections. If objections are not raised at the time of acceptance of the goods, it is considered that they have been accepted.

    f/ The buyer is obliged to familiarize himself in advance and comply with these General Terms and Conditions.

    3. Responsibility of the Buyer:
    a/ After the expiration of 48 hours from the moment of payment of the advance amount, as well as after delivery of the requested goods, the Buyer has no right to withdraw from the contract, except in the cases provided for in the Consumer Protection Act.
    b/ In the event that, after the expiration of this period, the Buyer does not fulfill any of his obligations arising from a request for available goods, he owes the Seller a penalty in the amount of 10% /ten percent/ of the price of the requested goods. For non-fulfilment of the Buyer’s obligations resulting from the order of non-standard goods or goods that are not kept in stock, the Buyer owes the Seller a penalty in the amount of 30% /thirty percent/ of the price of the ordered goods. This penalty is intended to cover the damages caused as a result of the Buyer’s failure to fulfill his obligations – failure to pay the price on time, failure to accept the goods, as well as if he does not provide the necessary assistance, without which the Seller would not be able to fulfill his obligation to deliver of the goods etc. The accrual of the penalty and non-performance under the contract does not invalidate or terminate the same. The same may be voided by default at Seller’s sole discretion.
    c/ The buyer expressly agrees that in the event of cancellation of the contract, as well as in the event of non-fulfillment of his obligations due to a reason for which he is responsible, the penalty owed by him will be unilaterally deducted from the paid advance. In this case, the advance payment paid by the Buyer will not be considered as an advance payment, since it has a compensatory nature after the set-off.
    d/ Buys chut declares that in case of agreed delivery of goods, if the same cannot be carried out due to a reason due to non-providing of the necessary assistance on the part of the Buyer / e.g. small dimensions of the front door, a partition in front of the front door, etc./ will be considered a breach of the Buyer’s obligations. In these cases, at the discretion of the Seller, the same may leave the purchased goods at the front door of the Buyer, and this will be considered as acceptance of the goods by the Buyer.

    1. Transport

    1.1. In the event that transport is agreed upon between the parties at the expense of the Seller, the delivery will only take place if the Buyer pays the remaining part of the value of the goods no later than 48 hours before the reserved date for delivery.
    1.2. The buyer pays additional transportation for delivery according to an approved price list.
    When purchasing goods with the right to free transport, the date of delivery is determined by the Seller.

    1.3. In the event that the Buyer does not pay the amount within the period under item 1.1, the Seller’s obligation to deliver the goods automatically ceases.
    1.4. The buyer can request a one-time change of the date of delivery of goods, which is determined according to item 1.2, letter “a” above.

    1.5. If the delivery does not take place at all, the rules of section V, item 3, letter “b” of these General Terms and Conditions shall automatically apply.
    2.1. In the event that transport is agreed between the parties at the expense of the Buyer, the delivery will only take place if the Buyer pays the remaining part of the value of the goods no later than 48 hours before the reserved date for delivery.
    2.2. In the event that the Buyer does not pay the amount within the period under item 2.1, the Seller’s obligation to deliver the goods automatically ceases.
    2.3. The buyer can change the date of delivery of goods once, which will not be considered as a breach of contract.
    2.4. In the event that the Buyer does not pay on time again and/or wishes to change the delivery date, the Buyer must pay a fee of BGN 10 for changing the reserved date. The fee will also be charged for each subsequent change of date.
    2.5. In the event that the Buyer waives the paid transport and transports the goods with his own transport and at his own expense, the Seller will refund the amount paid for transport, after deducting from it the fees due for changing the dates for delivery.
    2.6. If the delivery does not take place at all, the rules of section V, item 3, b are automatically applied. “b” of these General Terms and Conditions.
    3.1. In the event that transport is not agreed between the parties, in which case the Buyer organizes the transport of the goods with his own transport and at his own expense, this is done only after he pays the remaining amount of the value of the goods .
    3.2. If the Buyer does not pay for the goods within a reasonable period /30 days/, the rules of section V, item 3, b) are automatically applied. “b” of these General Terms and Conditions and the contract is cancelled.
    4. All payments are made in cash or by bank transfer. In the event that no transport has been arranged and the Buyer decides to pay by bank transfer, then the payment should be made no later than 48 hours before receiving the goods.

    IV. Claims

    1. When submitting a complaint, the following rules are observed:
    a/ Complaints are submitted by the Buyer within 5 days after receiving the goods.
    b/ All products have a guarantee. If there is a factory defect or damage during transportation, the customer must send an email to the contact information provided on the company’s website, presenting an invoice and photographic material with a hanging.
    c/ Within 3 working days, the customer will receive a response from the Seller about the decision made for new parts under the warranty or replacement of the product with a new one.
    d/ The deadline for settling legitimate claims for a complaint is 30 calendar days after receiving a proforma confirmation email.

    2. An unfounded complaint claim is:
    a/ Any claim for a claim where the goods have been stored or used incorrectly, in bad faith or not for their intended purpose.
    b/ When the goods have been cleaned or serviced incorrectly or with inappropriate or damaging materials or cleaning products;
    c/ When an effort, pressure, tension, temperature or weight has been applied to it beyond the provisions of the seller’s (manufacturer’s) instructions and the usual conditions of storage, maintenance and operation for this type of product;
    d/ When the goods are sold as revalued or at a price that foresees special qualities (flaws, defects or damages in the commercial appearance and other aesthetic, technical and other parameters of the product), last stock, sample or other case of possible deviation, for which the customer has been informed. Awareness is considered the presence of information about the same on the label of the goods in the commercial outlet.
    e/ When the goods contain glass, plastic and other easily breakable parts, elements or materials, for which the customer is obliged to make sure that they are in working order, healthy and of good appearance and quality upon receipt.
    f/ In all other cases where, at the discretion of the Seller, there is bad faith or improper treatment, storage, maintenance, use or operation of the product.
    g/ Complaints about goods not submitted in a timely manner.
    h/ Claims for glasses, glass elements and glass products, except at the time of their acceptance.
    and/ When upon receipt or installation of the goods, the buyer found a defect in the same or an element of it and nevertheless installed it and did not notify the seller in a timely manner of the discovered defect.
    j/ In other cases, when the Seller finds fraudulent use or use not intended, as well as in deviation from the usual practice for storage, use, cleaning and maintenance of furniture under domestic conditions.

    3. Defects due to customer’s fault.
    Defects due to the customer’s fault are repaired at his expense.

    V. Protection of personal data and confidentiality.

    ALETS NS EOOD is the controller of personal data. This means that we are responsible for the decisions we make about the storage and use of your personal information. Our privacy policy /published on the website/ describes how we collect and use your personal information as a supplier of goods and services. All activities described therein are in accordance with the General Data Protection Regulation (Regulation 2016/679) (GDPR).

    VI. Others

    The materials published on the website of ALETS NS EOOD are for personal use only. Without the express consent of “ALETS NS” EOOD, the same cannot be copied and publicly distributed or given away for any purpose by the buyers. The use of the materials published on the website of ALETS NS EOOD is prohibited and violators are subject to sanctions according to the provisions of the Law on the Protection of Copyright and Related Rights.

    “ALETS NS” EOOD can assign the rights to publish materials and other information published on the site to third parties, subject to an additional written contract governing the legal relationship between “ALETS NS” EOOD and the person publishing the information.

    “ALETS NS” EOOD has the right at any time and without warning to make changes to the published products, services, prices and other characteristics of the goods, and the Buyers are considered to be informed of the said changes from the date of their publication. The information on some of the published products may not be updated, but in all cases, buyers will be notified in the event of an order from the site about non-updated information on the site related to the ordered products.

    1. These General Terms and Conditions are effective from the moment of their publication. The seller reserves the right to change these General Terms and Conditions at any time by promptly publishing these changes on its website www.stelluxe-living.com, together with a notice of the changes.
      3. The provisions of Bulgarian legislation apply to the unsettled relations from these general conditions.